Shipping policy

Overview

This Shipping Policy explains processing timelines, shipping locations, restrictions, and what happens if a package is lost or damaged in transit.

Processing Time

Orders are typically processed within 2 business days. Processing timelines may be extended during holidays, launches, or severe weather events.

Shipping Locations

We ship within the United States only. Delivery timelines depend on the carrier and service level selected at checkout. Estimated delivery dates are not guarantees.

State Restrictions

Due to state laws, we do not ship THCA products to the following states:

  • Arkansas
  • Hawaii
  • Idaho
  • Kansas
  • Louisiana
  • Oklahoma
  • Oregon
  • Rhode Island
  • Utah
  • Vermont

Any products containing over 0.3% Total THC cannot be shipped to these or other restricted states. Restrictions are subject to change based on applicable laws and carrier rules.

Lost Item Policy

What We Cover

Items lost in transit. An item is considered lost if it is never reported as delivered and 5 business days have passed since the last tracking status update. A claim must be filed within 15 days of the last tracking update.

What We Do Not Cover

  • Invalid or insufficient address entered at checkout.
  • Packages marked as delivered by the carrier. Once a package is marked delivered, responsibility transfers to the recipient.

Shipping Insurance Requirement

We only cover lost or missing packages if shipping insurance is selected at checkout. Orders without shipping insurance are not eligible for replacement or reimbursement for lost, stolen, or missing packages once in transit or after a delivery scan.

Damaged Item Policies

  • Definition of damage: A product that arrives in a state that renders it unusable.
  • Evidence required: Clear photos of the outer packaging, shipping label, and affected item(s) must be submitted for review.
  • Approval or denial: All damage claims are subject to approval or denial based on the evidence and circumstances.

How to File a Claim

  1. Email support@goodgrass.shop with your order number and a brief description of the issue.
  2. Attach required photos for damage claims or the tracking number for lost-package claims.
  3. Wait for instructions. If approved, we will issue a replacement, store credit, or refund at our discretion.

Updates to This Policy

We may update this policy to reflect changes in laws, carriers, or operations. Changes are effective when posted with an updated Effective Date.

Questions

Email support@goodgrass.shop for assistance.